Comcast to lay off 753 employees in Philadelphia and New Jersey in restructuring bid to boost flagging revenues – WHYY

Comcast to lay off 753 employees in Philadelphia and New Jersey in restructuring bid to boost flagging revenues  WHYY

Executives say the telecom giant is eliminating layers of staff and expanding use of AI agents in customer service. A Comcast van is pictured in a file photo. (Gene J. Puskar/AP, File) From Philly and the Pa. suburbs to South Jersey and Delaware, what would you like WHYY News to cover? Let us know! Comcast will lay off 634 workers in Philadelphia and 119 in New Jersey as the telecom giant restructures its cable, broadband and wireless businesses and tries to reverse a trend of flat or declining revenues. Layoffs at its Arch Street and JFK Boulevard office buildings in Center City will go into effect at the end of year, according to a notice filed with the state Thursday.

However, people have been posting messages online saying that Philadelphia-area employees have already been receiving layoff notices. Layoffs across Atlantic, Burlington, Camden, Cumberland, Gloucester, Mercer, Monmouth, Ocean and Union counties will go into effect in January, according to a notice filed in New Jersey. Executives have said they are simplifying the company’s structure, reducing layers of workers and expanding use of artificial intelligence agents to handle customer service. Comcast has about 15,000 workers in the region and 180,000 worldwide. “We’ve embarked on the most significant operating and cost transformation in our company’s history, with an opportunity we believe will ultimately