Making It Right: Our Settlement with the City of New York – DoorDash

Making It Right: Our Settlement with the City of New York  DoorDash

We screwed up, and our mistakes meant some NYC Dashers were underpaid or paid late. We’re making things right by paying every Dasher what they’re owed and fixing what caused this. We want to be upfront about what happened, our settlement, and what we’re doing. DoorDash has reached a settlement with New York City's Department of Consumer and Worker Protection (DCWP) over compliance with the pay rules for delivery workers. Simply put, we screwed up. Our mistakes meant some Dashers were underpaid or paid late. While these mistakes weren’t intentional, that doesn’t make them okay. We pride ourselves on operational excellence at DoorDash – and this was not excellent, nor was it acceptable.

Dashers should be paid in full, on time, every time. We are sorry to the Dashers we let down. We’re making things right by paying every impacted Dasher what they are owed and fixing what caused this so it doesn’t happen again. The $131.5 million settlement with the City includes $12.3 million for Dashers who were underpaid or paid late and over $83 million to resolve a disagreement over how to calculate pay for time Dashers spend online between deliveries. DCWP is receiving $16.7 million in fines owed to them as part of the settlement. New York City has the most complex earning standard for delivery workers