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On Friday, Amazon customers received an email alerting them to an update to the site’s terms and conditions. Most notably, it stated that disputes would now be resolved through arbitration and said users agree to a class action waiver.
Amazon framed this as a “fast and efficient” way to resolve issues, but it notably would prevent customers from seeking the involvement of a judge or jury in most circumstances. Customers can still take Amazon to small claims court in certain circumstances, though payouts are often limited to a few thousand dollars.
The relevant sections of Amazon’s legal policies page now read:
YOU AND WE AGREE THAT ANY …
