When a company’s software update turns your computer into a useless brick, should fixes be free? Framework, the modular computer startup, apparently thinks so. But it’s not clear that computing giant Lenovo will go that far.

Three weeks after a Redditor presented a nearly $300 repair bill for their handheld gaming PC – among other reports of damage and high repair bills – the company is breaking its silence. It says, in short: try holding down the power button longer, and if that fails, contact customer support.

Here’s the statement Lenovo provided to The Verge, via communications director Jeff Witt:

Lenovo is aware that some Legion Go d …

Read the full story at The Verge.